a) We accept the following payment methods, plus cheques and money orders:

Visa	Mastercard	PayPal

Your credit card is charged when you place your order. If an item is out of stock, out of print, or no items are available, your card will be refunded automatically. To place your order by phone, call us toll free at 1-800-691-3411.

b) Fax your order to us - credit card.

This option allows you to go through the regular order process and choose "Cheque or Money Order - Mail Payment" as your payment option. Once your order is completed, you will receive an e-mail which you can print and fax directly to us at 1-866-929-8677 with all the details. Include your credit card number and expiry date on this fax to ensure prompt delivery. No e-mail address. No problem. Go directly to a printable order form and fax it to us.

d) Postal Mail - Cheque, Money Order, Purchase Order

We understand that some people would rather not send their credit card information over the Internet. We also understand that not all people want or need a credit card. Therefore, we will also accept cheques or money orders. Just go through the normal ordering process, choose "Cheque or Money Order - Mail Payment" as a payment option, and mail us the form which you will receive by e-mail shortly after placing the order (see address below). No e-mail address. No problem. Go directly to a printable order form and mail it to us. We do not process any orders paid by cheque until the cheque clears. Cheques should be made payable to "Shaw Enterprises Inc".

We do not accept Purchase Orders as payment, however, if your business or school requires a Purchase Order, we suggest you use this process:

Place your order normally online and choose the "Cheque or Money Order - Mail Payment" as your payment option. This will serve as a "staging" area for your order since it will not be processed until we receive your payment. We suggest you print out a few copies of the order confirmation email you receive from us for your records. Submit the order details to your Accounts Payable department, so they can issue a cheque for you. Write your Order # on the check or money order and enclose it with a copy of the Order Form.

We do our best to keep the information on our site up-to-date, but there is usually a delay of at least a week or two between an item going out of stock and our database being updated. There is a small chance that a print listed on our site is actually out of stock.

On average it usually takes about 5-15 business days to order in and send out a particular item.

If upon receipt of your package you see noticeable damage to the packaging, inform the carrier (i.e. Canada Post, CanPar), and ask them to start a damage report or refuse shipment. Then let us know about it. If the package is fine but the prints are damaged, also let us know.

Please provide your street address as well as your Canada Post address when ordering. Tracking info should be available shortly after your item ships.

**Once your order has been processed and packaged (approx. 1-15 business days depending on the order), the following shipping rates apply:

Discount codes are only valid for orders with totals as advertised above. An extra 1-15 business days should be added for custom service work like framing, canvas transfers, and plak mounting. We ship to Canada & the USA only.

In order to start the return process you will need to contact us for a return authorization number. The product must be returned in good condition in the container in which it was shipped to you. Returns must be insured for the full value, and the cost of this and shipping back to us is the responsibility of the customer. On receipt of the return in good condition, we will credit your credit card, write you a cheque, or issue a store credit for the amount of the original purchase, less our shipping cost. We hope you take due care and ensure returned print is not creased, folded, rolled improperly, or damaged in any way. Any damaged items will result in no refund.

Our privacy policy is pretty simple. We will never sell, share, or give away your information to anyone else without your permission. If you sign up for our contest, you will receive an e-mail from us on occasion. This e-mail will contain some advertising and specials but your address will not be given to a third party. If in the future we decide to offer you other products of interest through e-mail or postal mail, we will send the information ourselves and will not give your personal info to third parties. If you have any questions regarding privacy, email us with your concerns.

At artGalore.ca, we assure you that all credit card transactions through our site are encrypted using SSL (secure socket layer) software. This means all of the info you type in is encrypted before it is sent out over the Internet. We receive your order by e-mail, but do not receive your credit card number. Your credit card info is transmitted to our bank for authorization and then we are sent a confirmation if the card is valid. You will see a small lock on the bottom of your browser when you are in secure mode. Secure sites begin with "https", "s" for secure.

The following links may answer some questions you have about using your credit cards for online purchases:

http://www.visa.ca/en/personal/securewithvisa/liability.cfm
http://www.mastercard.com/canada/education/zero/
http://www.americanexpress.com

The best and most efficient way to contact us is by opening a support ticket at our help desk. We aim to get a response back to you within a day generally.

Prefer a human voice? You can call us toll free at 1-800-691-3411 to speak with one of our associates. Our fax number is 1-866-929-8677. Our mailing address is:

artGalore.ca
180 Shearson Cresent, Unit 6
Cambridge, ON
N1T 1P4

If you are a professional photographer or have a larger canvas transfer, plak, framing or digital image order, please contact us or call us at 1-800-691-3411with the specifics and we will do our best to make you a satisfied customer. The more specific you can be, the faster we can give you a reliable quote, and the quicker we can start the work.

Canvas transfer information
Plak mounting information