artGalore.ca
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Peter Rabbit 2 Clouded Leopard Winter Wonders Place de la Bastille 1
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Help/FAQ - Frequently Asked Questions
 
 
01. What are my payment options?
02. How much does shipping and handling cost?
03. Do I pay any sales tax?
04. What is your return policy?
05. Do you have a privacy policy?
06. Are my orders and personal info secure?
07. How do I contact artGalore.ca?
08. Where did you get your biography info?
09. Does the watermark on web images appear on the ordered prints?
10. Do I have to enter the contest every month?
11. What framing options do you offer?
12. Do you offer a trade/wholesale/volume discount?
13. Tell me more about canvas transfer and plak mounting options.
 
Q1. What are my payment options?

a) We accept the following payment methods, plus cheques and money orders:









Visa Mastercard AMEX PayPal

Your credit card/PayPal account is charged when you place your order. If an item is out of stock or goes out of print, your card/account will be refunded automatically within a day or two of us becoming aware of the stock situation. To place your order by phone, call us toll free at 1-800-691-3411.

If you choose to pay via Paypal but delay payment completion while placing your order, please use Paypal later and email a payment to "sales {at} artgalore dot ca" (the email address is changed here in order to prevent spam email. Use the normal way to write an email when on PayPal.) Add your original order number to the PayPal payment so we can match up your order with your payment to prevent order delays.

b) Fax your order to us - credit card.

This option allows you to go through the regular order process and choose "Cheque/Money Order/PO" as your payment option. Once your order is completed online, you will receive an e-mail from us which you can print and fax directly to us at 1-866-929-8677 with all the details. (Don't have the email - please check your junk/spam folder). Include your credit card number and expiry date on this fax to ensure prompt delivery. No e-mail address? No problem. Go directly to our printable order form and fax it to us.

d) Postal Mail - Cheque, Money Order, or Purchase Order (PO)

We understand that some people would rather not send their credit card information over the Internet. We also understand that not all people want or need a credit card, or use purchase orders instead. Therefore, we will also accept cheques, money orders, and PO's. Just go through the normal ordering process, choose "Cheque/Money Order/PO" as your payment option, and mail us the form which you will receive by e-mail shortly after placing your order online (see address below). No e-mail address? No problem. Go directly to our printable order form and mail it to us. Note - we do not ship orders until payment has been received. Cheques/Money orders should be made payable to "PaccaWeb Inc".

In order to use a Purchase Order (PO) as payment, we suggest you use this process:

Place your order normally online and choose the "Cheque/Money Order/PO" as your payment option. This will serve as a "staging" area for your order since it will not be shipped until we receive your payment. We suggest you print out a few copies of the order confirmation email you receive from us for your records. Submit the order details to your Accounts Payable department, so they can issue a cheque for you. Write your order number on the cheque or money order and enclose it with an emailed copy of your confirmation email.

We do our best to keep the information on our site up-to-date, but there can sometimes be a delay of at least a few days between an item going out of stock and our database being updated. There is a small chance that a print listed on our site is actually not available.

 
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Q2. How much does shipping and handling cost?


Shipping is free!

Our shipping facilities are located in Ontario for Canadian addresses and Massachusetts and Michican for USA addresses. Prints are shipped via Purolator and Canada Post in Canada, and UPS in the USA. There are no customs fees or cross-border duties to worry about if your image is shipped to an address in Canada or the USA. Prints are shipped in rigid cardboard protective poster tubes to avoid damage. Frames, canvas transfers, and plak mounted are shipped flat, usually with Purolator or UPS.

On average it usually takes about 5-15 business days to order in and send out a particular item as we do not stock 100% of the images we display online (millions of them). Photo to art and vinyl wall art products usually ship inside of a week of your order date.

If upon receipt of your package you see noticeable damage to the packaging, inform the carrier (i.e. Canada Post, Purolator), and ask them to start a damage report or refuse shipment. Then let us know about it.

Please provide your street address as well as your postal address when ordering. Tracking info should be available shortly after your item ships, and it will be emailed to you.

It takes 1-15 days to process and package your order. Add an extra 1-15 business days for custom service work like framing, canvas transfers, and plak mounting.

We ship to Canada & the USA only.

 
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Q3. Do I pay any sales tax?

All orders shipped in Canada are subject to the Goods and Services Tax (GST) of 5% or the Harmonized Sales Tax (HST) at a rate of 13% (NL, NB and ON), 14% in PEI, and 15% in NS. USA customers do not pay GST or HST. Our GST/HST number appears on the bottom of our order email or can be quoted to you if you contact us.
 
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Q4. What is your return policy?

Our return policy has its own page, here.
 
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Q5. Do you have a privacy policy?


Our privacy policy is pretty simple. We will never sell, share, or give away your information to anyone else without your permission. If you sign up for our contest, you will receive an e-mail from us on occasion. This e-mail will contain some advertising and specials but your address will not be given to a third party. If in the future we decide to offer you other products of interest through e-mail or postal mail, we will send the information ourselves and will not give your personal info to third parties. If you have any questions regarding privacy, email us with your concerns.

 
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Q6. Are my orders and personal info secure?


At artGalore.ca, we assure you that all credit card transactions through our site are encrypted using SSL (secure socket layer) software. This means all of the info you type in is encrypted before it is sent out over the Internet. We receive your order by e-mail, but do not receive your credit card number. Your credit card info is transmitted to our bank for authorization and then we are sent a confirmation if the card is valid or not. You will see a small lock on the bottom of your browser when you are in secure mode. Secure sites begin with "https", "s" for secure.

The following links may answer some questions you have about using your credit cards for online purchases:

http://www.visa.ca/en/personal/securewithvisa/index.jsp
http://www.mastercard.ca/zero-liability.html
http://www.americanexpress.com

 
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Q7. How do I contact artGalore.ca?


The best and most efficient way to contact us is by opening a support ticket at our help desk. We aim to get a response back to you within a day generally.

Prefer a human voice? You can call us toll free at 1-800-691-3411 to speak with one of our associates. Our fax number is 1-866-929-8677. Our mailing address is:

artGalore.ca
1000 Bishop St N, Unit 12
Cambridge, ON
N3H 4V7

 
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Q8. Where did you get your biography info?

Biography information was provided by our publishers and is used with permission. All efforts were made to produce an accurate and detailed bio for each artist.
 
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Q9. Does the watermark on web images appear on the ordered prints?

The writing on the web images (or watermark) will not appear on the final product. It appears on the web images as a watermark so everyone understands that the image is under copyright and not part of the free domain. For example, the black band of text "Canadian Art Prints" will not appear on images that you order.
 
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Q10. Do I have to enter the contest every month?

Once you enter the contest, you have a chance to win each month. We will send you a monthly art trivia question that you must answer correctly to qualify for the month. You can ask to leave our contest by following the instructions at the bottom of each email we send.
 
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Q11. What framing options do you offer?

We currently list about 100 different frames on our site. To see what some of these look like, click here. Don't see what you want? Open a support ticket and let us know what you want. We can custom build almost any frame type, color, and options to satisfy your framing tastes.
 
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Q.12. Do you offer a trade/wholesale/volume discount?

 

If you are a professional photographer or have a larger canvas transfer, plak, framing or digital image order, please contact us or call us at 1-800-691-3411with the specifics and we will do our best to make you a satisfied customer. The more specific you can be, the faster we can give you a reliable quote, and the quicker we can start the work.

 
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Q13. Tell me more about canvas transfer and plak mounting options.

To learn more about these options and see more examples follow the links below:

Canvas transfer information
Plak mounting information

 
 
 

 

Question not answered? Open a support ticket to get the answer.

 

 
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Our address: 1000 Bishop St N, Unit 12 Cambridge, Ontario N3H 4V7 Canada            

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